24/7 Support and Maintenance Services
Guaranteed service levels (SLA) and uninterrupted engineering assurance for the continuity of your critical operations.
System outages can cause massive financial losses in minutes. In cases where standard warranties fall short, Calix 24/7 SLA agreements protect your business.
We ensure your infrastructure stays up and running 365 days a year with guaranteed response times, ready spare parts warehouses, and regular preventive maintenance visits.
Service Scope and Details
Guaranteed Response Time (SLA)
Depending on the contract, a 2-hour remote and 4-hour on-site intervention guarantee.
Local Spare Parts Pool
Fast fault resolution with critical spare parts reserved on behalf of the customer.
Periodic Preventive Maintenance
Detailed system check, dust cleaning, and thermal scanning 2 or 4 times a year.
Single Point of Contact (SPOC)
Support through a single call center for all devices belonging to different manufacturers.
Provided Advantages
Get Information for 24/7 Support and Maintenance Services
Let's create a customized service plan for your process with our expert team.